HSB1.25A

No merchandise may be returned for credit or adjustment for any reason without prior written return goods authorization form signed by an Innovative Hydronic Solutions employee. Authorized returns are subject to a 15% charge of invoice price to cover handling and any re-stocking fees. Special ordered products may not be returned. 

The purchaser will pay for all freight on all orders placed. When an order is placed on a carrier's truck, it becomes the property of the purchaser. If the order arrives damaged and you fail to note the damage or reject the shipment, it may be very difficult to pursue a damage claim against the carrier. The purchasesr is in charge of filing any and all freight claims with whomever delivered the goods.