HSB1.5A

No merchandise may be returned for credit or adjustment for any reason without prior written return goods authorization form signed by an Innovative Hydronic Solutions employee. Authorized returns are subject to a 15% charge of invoice price to cover handling and any re-stocking fees. Special ordered products may not be returned. 

The purchaser will pay for all freight on all orders placed. When an order is placed on a carrier's truck, it becomes the property of the purchaser. If the order arrives damaged and you fail to note the damage or reject the shipment, it may be very difficult to pursue a damage claim against the carrier. The purchasesr is in charge of filing any and all freight claims with whomever delivered the goods.